FAQs

GFC is one of the largest independent providers of office technology solutions in the nation. GFC delivers unique business process expertise, leveraging the latest technology to help clients achieve their organizational goals. Family-owned since 1956, the company has 32 offices in 7 states, employing over 700 associates. Our corporate office is located in Madison, Wisconsin.

Elevity is GFC’s Managed IT services division. Elevity [pronounced “eh-leh-vi-tee”] delivers cloud, Managed IT Services, vCIO and cybersecurity services to organizations across the Midwest. Elevity’s analysts and dedicated vCIO (Virtual CIO) staff help organizations with IT strategy, security and support to strategically align technology with their business goals.

Unlike other technology dealers, GFC is not interested in selling you the most equipment possible; we’re interested in building a mutually beneficial partnership with your company. Our business analysts work with you to understand your business goals and identify the best ways to help you achieve them. This includes integrating industry-leading software and hardware to build custom solutions, all of which are supported by technical expertise, exceptional customer service and flexible in-house financial solutions.

GFC is not tied to one manufacturer, so choosing GFC as your technology provider ensures you will get the hardware products that are best suited to your needs. In addition, we have our own in-house financial service, GFC Leasing, which offers flexible financing options for printers and hardware as well as almost anything your business may need. Our hardware offerings include: 

Office Copiers
Printers
Scanners
Production Print
Large Format Printers 
IT Hardware-as-a-Service
Interactive Displays

This new payment portal is designed to enhance the customer experience by combining multiple invoice streams into one payment portal, creating a more holistic customer account view and putting more control and invoice availability into the customer’s hands.

There are also internal process efficiencies to be gained by using this portal, including automated collections notifications and centralized payment processing.

Yes! This portal will show all invoicing types – Sales, Service, Contract, and Lease invoices for both GFC and Elevity.

Once on your account landing page, you can view a summary statement of account, a list and downloadable copies of open and past invoices including date, invoice amount, amount due, Contract #, and Lease #, among other things. You can also see a history of payments if made through the portal.

This service is provided as a convenience to our customers at no additional charge. And because you won't need to spend time opening, sorting, filing and shredding paper documents, it will likely save you time and money.

Not at this time, but it is strongly encouraged to more efficiently manage your account and view and pay your invoices.

After October 8^th, 2024, customers can access the portal in any of the following ways:

• gflesch.com/paymyinvoice
• e-Info portal – In place of the old Invoices tile within the e-Info portal, there will be a link
• Links sent out by our Accounts Receivable team
• Promotional communications sent from GFC

To authenticate for the first time, have an unpaid invoice handy. The following fields need to be entered to gain access.

• Account number
• Invoice number

Then, you can create a username and password to use going forward.

Yes. The e-info portal will have a link to the eInvoice Connect portal, in place of the Invoices tile where you previously managed and paid certain invoices. Separate login credentials are necessary to access eInvoice Connect. The e-info portal can continue to be used for ordering supplies, placing a service request, or entering meters.

No. This new portal will not change how customers are receiving their invoices. Your current methods (print or email) will continue. Please contact AR@gflesch.com to enroll in e-invoicing or change or confirm billing preferences.

Yes. Customers will still be able to log into the portal to view, download, and pay their invoices if they receive a paper bill.

This portal will not change invoice delivery methods, unless requested. Please contact AR@gflesch.com to enroll in e-invoicing.

You can pay via ACH/bank account or credit card on the portal. Please note, there will be a 3% surcharge on credit card payments beginning October 8, 2024. In the portal, you are given the option to select a different payment method to avoid the surcharge if desired.

A 3% surcharge fee will be added to all credit card payments start in 2025. This charge cannot be waived; however, customers have the option of paying with fee-free methods such as ACH, wire transfers, debit card and e-check.

Yes! You can save payment methods directly on the portal, schedule automatic payments on either the invoice date or due date, and even set up a max payment threshold. Note, if you are already set up on autopay in GFC’s legacy systems, we still encourage enrolling in autopay via the new eInvoice Connect portal since it also includes other invoices not included in the ongoing contracts or leases. It will not double pay.

• Existing agreements on ACH autopay will not be affected.
• Existing agreements on an automatic credit card payments will need to be moved from our existing credit card processor over to the new eInvoice Connect portal. This can easily be done by registering in eInvoice Connect – click here to enroll, then navigate to manage your autopayment settings.
• Even if your agreements are already enrolled in ACH autopayment through GFC’s existing systems, it is still encouraged to enroll in the eInvoice Connect portal. The agreements will not overlap, or duplicate pay any invoices.

Yes. We protect your information with the highest level of encryption available. You can be assured that your information is safe. The website is PCI Level 1 Compliant and SSAE 16 Certified. They are the most stringent certifications to ensure your data is secure.